Galyma Total Support Services
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What is it ? |
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It
is a comprehensive package that provides technical support to your office
or home office. |
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How does it work ? |
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We take inventory of your hardware, software and network
- We assess the working condition and health of the environment
- Based on "best practices", we determine what needs to be done to bring
your technology to a safe and healthy working environment
- We provide you with a list of irregularities that need fixing before we
can take over the support of your technology
- We implement the work plan (initial setup)
- We keep your technology humming ! |
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What type of "best
practices" do we implement ? |
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We implement a backup and recovery strategy for your servers and
workstations
- We implement network security to avoid unwanted "visitors"
- We implement an antivirus strategy to minimize the risk of infection and
down time |
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What happens if a computer stops working ? |
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Call Galyma and a technician will diagnose the problem.
- If there is a hardware issue, and the bad part is under warranty or
under hardware contract, we contact the manufacturer for replacement.
Otherwise, we dispatch a technician to replace the bad part and if need
be, recover the data using the latest backup. We will only bill you for
the replacement part, all the other work is covered by our services.
- If there is a network or software issue, the technician will try to
resolve it by connecting through the internet or by dispatching a
technician to resolve the issue on site.
- We always focus on getting you back to work ASAP ! |
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How much does it cost ? |
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Impossible to say. Each case is different since it depends on the number
of computers, the complexity of the networks and the initial setup.
- After the initial setup fee, we will charge a flat monthly fee per
computer.
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What are the advantages of charging a monthly fee
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It allows the customer to budget the cost of maintenance. Every month is
the same.
- It provides a lower cost of maintenance compared to an "on call" system
based on hours of work.
- Regardless of the number of hours a technician may take to provide a
solution, the monthly fee is always the same.
- The customer is at ease because he does not need to watch the technician
making sure he is working opposed to drinking coffee and charging by the
hour.
- The Technician works in a relaxed environment because he is not being
pressed to perform in the shortest time possible.
- The technician can provide a better service because he will perform as
many diagnostics as necessary and make the right repairs without being
bound by a time restriction. |
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Why
would you pay for a monthly maintenance if your equipment is working ? |
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- For the same
reason you want to have a health insurance plan. When sickness strikes,
you do not want to be stuck with huge health bills. You want to have the
peace of mind of being taken care without being concerned of cost. |
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